Frequently Asked Questions
Everything you need to know about shopping with Salam Occasions.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the country. International shipping varies by location but typically arrives within 7-14 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that personalized or custom-made items are non-refundable unless they arrive damaged.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through a secure payment gateway to ensure your data is protected.
Can I modify or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our support team within 2 hours of placement. Once an order has entered the processing stage at our warehouse, we are unable to make further modifications.
Are your products ethically sourced?
Yes, we pride ourselves on working with suppliers who adhere to fair labor practices and sustainable manufacturing processes. Quality and ethical integrity are the cornerstones of the Salam Occasions brand.
Do you offer gift wrapping services?
Absolutely! You can select the gift wrapping option at checkout. We use premium packaging and can include a personalized handwritten note to make your occasion even more special.